Help Center
From checkout to activation.
Find your delivery instructions, account options and support contacts here.
Orders & delivery
Where do I collect my purchase?
After checkout, your private order page shows the payment status, order summary and invoice. Once payment is confirmed, the relevant delivery buttons appear. Registered customers can also find their orders in My Account. Save your private order link if you purchase as a guest.
Do I have to register?
No. You can collect your purchase using the private order link. Registration is optional. Registering through an eligible order’s private link with its matching email links that order to your account, not all historical orders.
I paid, but my order is still waiting.
Payment may still be awaiting confirmation. Do not pay again just because the page has not updated. Keep your payment reference and contact support with your order number if the status remains unresolved.
Where is my invoice?
Select View invoice on your order page. You can print it or use your browser’s Save as PDF option.
Choose your activation process
Windows, Office, Project and Visio
Open Microsoft activation from your order page. Claim the product key in Step 1, then follow the product’s installation instructions. When confirmation-ID activation is required, enter the nine installation-ID groups or upload/paste a screenshot in Step 2. Successful results appear in Activation History. Do not confuse the product key, installation ID and confirmation ID.
Some volume-license products may use the same key for multiple purchased activations. Each installation needs its own installation ID and corresponding confirmation ID; follow the instructions shown on your order page.
IBM SPSS
Open your SPSS delivery page, choose the guide for the purchased version and operating system, and follow the installation and licensing steps. Use the lock code shown on your own computer when the delivery process requests it.
Autodesk
Submit the email of your Autodesk account on the delivery page. If you do not have an account, create one first. Authorization is handled manually. Once it is marked complete, sign in to Autodesk and check Products and services for your authorized software.
Microsoft 365 Family
Submit your Microsoft account email on the delivery page. After processing, either check your email for the invitation or use the invitation link supplied on the page. Sign in with the intended Microsoft account and follow the invitation to join.
Accounts & passwords
How do I register or reset my password?
Registration uses an email address, a password of at least six characters and an image verification code. Although simple passwords are accepted, a unique strong password is safer. Use Lost your password on the login page to request a reset email.
Something is not working?
The key check or activation request failed.
Read the message shown on your delivery page. Check the product edition and installation ID before trying again. If the result is uncertain, review Activation History and contact support before repeating the request. A service outage is different from an invalid key.
Can I cancel or request a refund?
Unpaid orders may be cancelled where that option is available. Paid orders require support review. Digital products generally do not qualify for change-of-mind refunds after delivery; invalid products, duplicate payments and non-delivery are reviewed separately. See the full Return & Refund Policy.