Help Center

After checkout, your private order page shows the payment status, order summary and invoice. Once payment is confirmed, the relevant delivery buttons appear. Registered customers can also find their orders in My Account. Save your private order link if you purchase as a guest.

No. You can collect your purchase using the private order link. Registration is optional. Registering through an eligible order’s private link with its matching email links that order to your account, not all historical orders.

Payment may still be awaiting confirmation. Do not pay again just because the page has not updated. Keep your payment reference and contact support with your order number if the status remains unresolved.

Select View invoice on your order page. You can print it or use your browser’s Save as PDF option.

Open your SPSS delivery page, choose the guide for the purchased version and operating system, and follow the installation and licensing steps. Use the lock code shown on your own computer when the delivery process requests it.

Registration uses an email address, a password of at least six characters and an image verification code. Although simple passwords are accepted, a unique strong password is safer. Use Lost your password on the login page to request a reset email.

My Account →

Check that your SPSS version, operating system and device lock code match your order. Review the license status on your SPSS order page. If a request fails or the status is unclear, contact support with your order number and the error message before submitting again.

Unpaid orders may be cancelled where that option is available. Paid orders require support review. Digital products generally do not qualify for change-of-mind refunds after delivery; invalid products, duplicate payments and non-delivery are reviewed separately. See the full Return & Refund Policy.