Return & Refund Policy
Clear guidance on cancellations, delivery issues and refund requests.
Last updated: September 17, 2026
After a key, code, account or authorization is delivered, change-of-mind refunds are generally not available. Invalid products, duplicate payments and delivery failures are reviewed separately. This policy does not limit applicable statutory rights.
1. What counts as delivery?
Delivery depends on the product purchased:
- Windows, Office, Project and Visio: the product key has been made available or a confirmation ID has been supplied.
- SPSS: the purchased license has been issued to the order.
- Autodesk: account authorization has been completed.
- Microsoft 365 Family: the email invitation has been sent or the invitation link has been provided.
These products are delivered electronically. There is no physical item to ship back.
2. Cancelling an order
Unpaid orders may be cancelled where the order page offers that option. Once payment is confirmed, cancellation and refund requests must be reviewed by support rather than processed through a self-service cancellation button.
If you bought the wrong edition, platform or product, contact us before claiming a key or requesting activation. We will review whether the undelivered order can be changed or refunded; approval is not automatic.
3. After delivery
We generally do not provide change-of-mind refunds after delivery for buying the wrong product, no longer needing it, or incompatibility disclosed in the product requirements. Please check the product edition, operating system and activation instructions before purchasing.
4. Invalid products, duplicate payments and non-delivery
If a supplied key or activation service does not work as described, contact us with the error message. We will investigate and help resolve the issue or provide a suitable replacement. If we cannot provide the purchased working product or service, we will arrange an appropriate refund, subject to applicable rights.
Confirmed duplicate charges and paid orders that we cannot fulfill are also eligible for review. An API outage, verification delay or pending payment is not by itself confirmation that an order has been delivered.
5. How to request help
- Contact support with your order number and checkout email.
- Describe the issue and attach a relevant screenshot or error message. Do not send account passwords or full payment-card details.
- Allow us to verify the order and provide troubleshooting, replacement or a refund decision.
Approved refunds are normally returned through the original payment method. Availability and posting time depend on the payment provider and your bank; we do not promise an unverified processing deadline.
6. Access following a refund
After a full refund, further delivery and activation access for the order is disabled. Already-issued keys and activation records are retained for audit and support, and issued keys are not automatically treated as unused stock. Partial refunds require manual review of the affected items and access.
7. Your rights
Any mandatory consumer rights that apply to your purchase take precedence over this policy. Contact us if you believe the product or service was not supplied as agreed.